This Refund & Cancellation Policy explains the terms that apply when a customer purchases or orders services from Techshaf Software Development Office, trading as Techshaf.
Because Techshaf primarily provides digital, professional, consulting, marketing, software, audit and custom development services, refund eligibility depends on the type of service purchased, whether work has started, the amount of work already completed, and any third-party costs already incurred.
By purchasing a service from Techshaf, you agree to this Refund & Cancellation Policy.
1. Business Information
Legal Name: Techshaf Software Development Office
Brand Name: Techshaf
Website: https://techshaf.com
Business Address:
2nd Floor, Sri Siddaganga Complex
Ayyappa Swamy Temple Rd
Kushalnagar, Karnataka 571234
India
Email: info@techshaf.com
Phone: +91 94495 76172
2. General Refund Principle
Techshaf will review genuine refund requests fairly.
However, because our services often involve professional time, analysis, research, setup, development, consultation, design, advertising work, software development, audits and other customised work, payments are not automatically refundable once service delivery has begun.
Refund eligibility will depend on:
- Type of service purchased
- Whether work has started
- Work already completed
- Digital deliverables already provided
- Resources already allocated
- Third-party expenses incurred
- Customer-approved milestones
- Custom work already performed
- Nature of the cancellation request
3. Cancellation Before Work Starts
A customer may request cancellation before Techshaf begins work.
If:
- No work has started,
- No third-party expense has been incurred,
- No licence, hosting, domain, advertising or other external service has been purchased, and
- No resource has been specifically committed to the project,
Techshaf may approve a full or partial refund, subject to payment gateway charges, transaction charges or other non-recoverable expenses where applicable.
Each request will be reviewed based on the specific order.
4. Cancellation After Work Has Started
Once work has started, cancellation does not automatically qualify for a full refund.
If a customer cancels after service commencement, Techshaf may deduct amounts corresponding to:
- Work already completed
- Time already spent
- Research performed
- Design or development completed
- Audit work completed
- Reports generated
- Setup and configuration work
- Project planning
- Consultation
- Third-party costs
- Licences
- Hosting or domain charges
- Advertising-related expenses
- Other committed or non-recoverable costs
Any remaining eligible amount may be considered for refund after review.
5. Non-Refundable Services
The following may be non-refundable once work has started or delivery has occurred:
- Google Maps audits
- Google Business Profile audits
- Website audits
- SEO audits
- Local SEO audits
- Reports and analysis documents
- Consultation services
- Strategy services
- Custom software development
- Website development
- Application development
- Landing page development
- UI/UX design
- Branding work
- Graphic design
- SEO services already performed
- Google Maps optimisation already performed
- Advertising campaign setup
- Marketing campaign setup
- Technical setup or integrations
- Automation work
- Customised digital deliverables
- Downloaded or delivered digital products
This is because these services involve professional effort, custom analysis or digital delivery that cannot reasonably be returned once performed.
6. Google Maps Audit Refunds
Google Maps Audit services involve research, analysis, evidence collection and report generation.
Once the audit process has started, evidence has been collected, analysis has been performed, or the report has been generated, the payment will generally be non-refundable.
If Techshaf is unable to perform the audit due to an issue on our side before meaningful work has started, we may offer:
- A retry
- A replacement audit
- Service credit
- A refund, where appropriate
7. Website and Software Development Refunds
Website, web application, mobile application and custom software projects usually involve milestone-based work.
Where a project is cancelled:
- Completed milestones are non-refundable.
- Work already performed may be deducted from amounts paid.
- Third-party expenses are non-refundable.
- Any eligible unused balance may be considered for refund.
If a deposit or advance payment was made to reserve development resources and work has already started, the deposit may be partially or fully non-refundable depending on the work performed.
8. SEO and Google Maps Optimisation Refunds
SEO, Local SEO and Google Maps optimisation are ongoing professional services.
Payments for work already completed during a billing period are generally non-refundable.
Customers may request cancellation of future service periods subject to the applicable service agreement or notice period.
Techshaf does not provide refunds solely because:
- A specific ranking was not achieved
- Search traffic changed
- Google modified its algorithm
- Competitors improved their rankings
- Google Business Profile features changed
- Leads or sales did not meet customer expectations
Results depend on multiple factors outside Techshaf's direct control.
9. Digital Marketing and Advertising Services
Service fees for advertising strategy, campaign setup, campaign management, creative preparation or related professional work already completed are generally non-refundable.
Advertising spend paid directly to platforms such as Google or Meta is subject to the respective platform's terms and is not controlled by Techshaf.
Techshaf cannot refund advertising spend that has already been consumed by a third-party advertising platform.
10. Domain, Hosting and Third-Party Charges
Charges paid for third-party services may be non-refundable, including:
- Domain registrations
- Hosting
- Cloud infrastructure
- Software licences
- Premium plugins
- Premium themes
- API charges
- SaaS subscriptions
- Email services
- Third-party tools
Refund eligibility for such charges is governed by the respective third-party provider's policies.
If Techshaf has already purchased a non-refundable third-party product or service for the customer, the corresponding amount will not be refundable.
11. Duplicate Payments
If the same transaction is accidentally charged more than once, please contact us at:
info@techshaf.com
Include:
- Customer name
- Email address
- Phone number
- Order or invoice details
- Transaction ID
- Payment date
- Amount paid
After verification, a duplicate payment may be refunded to the original payment method.
12. Failed Transactions
In some cases, a payment may appear deducted from the customer's account even though the transaction was unsuccessful.
Such transactions may be automatically reversed by the customer's bank or payment provider.
If the amount is not automatically reversed within the applicable banking timeframe, contact:
- Your bank or payment provider, and
- Techshaf at info@techshaf.com
We will review the payment status based on the available transaction records.
13. Refunds for Payments Made Through PayU
Payments made through PayU may be refunded through PayU where appropriate.
Approved refunds will normally be initiated to the original payment method used for the transaction.
Refund processing timelines may vary depending on:
- Payment method
- Customer bank
- Card issuer
- UPI provider
- Payment gateway
- Banking network
Once Techshaf has initiated an approved refund, additional processing time may be required by the payment provider or bank before the amount appears in the customer's account.
14. Refund Request Timeframe
Customers should submit refund requests as soon as possible after identifying an issue.
Unless a service-specific agreement states otherwise, refund requests should normally be made within 7 days of the payment or relevant service issue.
Submitting a request within this period does not automatically guarantee a refund.
Each request will be reviewed according to:
- The service purchased
- Project status
- Work completed
- Delivery status
- Costs already incurred
- These policy terms
15. How to Request a Refund or Cancellation
To request a refund or cancellation, email:
info@techshaf.com
Please include:
- Full name
- Business name, if applicable
- Email address
- Phone number
- Invoice or order number
- Transaction ID, where applicable
- Service purchased
- Payment amount
- Payment date
- Reason for cancellation or refund request
Incomplete information may delay the review process.
16. Review of Refund Requests
Techshaf will review refund requests based on available information, including:
- Payment records
- Order details
- Project status
- Service-delivery records
- Communication history
- Work completed
- Reports or files delivered
- Third-party expenses incurred
We may request additional information where necessary to verify the request.
17. Approved Refunds
Where a refund is approved, Techshaf will normally process it to the original payment method.
Where the original payment method cannot reasonably be used, an alternative method may be considered where legally and operationally appropriate.
Approved refunds may be reduced by:
- Work already completed
- Third-party charges
- Non-recoverable costs
- Transaction-related costs where permitted
- Other amounts already earned under the agreed service
18. Refund Processing Time
Techshaf will initiate approved refunds within a reasonable period after approval.
Once initiated, the final crediting of funds depends on the relevant bank, payment gateway or payment network.
The customer acknowledges that banking and payment processing timelines are outside Techshaf's direct control.
19. Service Credits or Rework
In certain situations, instead of a monetary refund, Techshaf may offer an appropriate resolution such as:
- Correcting an identified issue
- Re-performing a service
- Reworking a deliverable
- Re-running an audit
- Providing additional support
- Providing service credit
Any such alternative will be discussed with the customer.
20. Customer Delays or Non-Cooperation
Refunds may not be provided where service delivery is delayed or prevented because the customer fails to:
- Provide required information
- Provide access
- Submit content
- Approve work
- Respond to reasonable requests
- Complete pending payments
- Provide required technical information
Techshaf may place such projects on hold until the necessary information or approval is received.
21. Change of Mind
For customised or professional services, a simple change of mind after work has commenced does not automatically qualify for a refund.
Techshaf may still review the request and determine whether any unused portion of the payment is eligible for refund.
22. Dissatisfaction With Results
A refund is not automatically available solely because the customer is dissatisfied with business outcomes such as:
- Number of sales
- Number of leads
- Revenue
- Search ranking
- Google Maps ranking
- Website traffic
- Advertising conversions
- Return on investment
Where the purchased service itself has not been delivered according to the agreed scope, the customer should contact Techshaf so that the issue can be reviewed and, where appropriate, corrected.
23. Chargebacks
Customers are encouraged to contact Techshaf before initiating a chargeback or payment dispute.
We will make reasonable efforts to investigate and resolve genuine concerns.
Where a chargeback is initiated, Techshaf may provide the payment processor or bank with relevant evidence, including:
- Invoice
- Transaction information
- Customer communication
- Project records
- Work completed
- Reports generated
- Files delivered
- Proof of service delivery
Fraudulent or abusive chargebacks may result in suspension or termination of services.
24. Cancellation by Techshaf
Techshaf may cancel or terminate a service where:
- The requested activity is unlawful
- Fraud is suspected
- The customer violates our Terms & Conditions
- Required payment is not made
- Required information is repeatedly not provided
- The customer requests prohibited activity
- Continuing the service presents a security or compliance risk
Where Techshaf cancels a project without customer fault, any eligible amount relating to unperformed work may be refunded after deducting applicable completed work and non-recoverable costs.
25. Policy Relationship
This Refund & Cancellation Policy should be read together with:
- Terms & Conditions
- Privacy Policy
- Service Delivery Policy
- Service-specific terms
- Quotations
- Proposals
- Invoices
- Project agreements
Where a separate written agreement includes specific cancellation or refund terms, those terms may apply to that particular project.
26. Policy Updates
Techshaf may update this policy periodically.
Any updated version will be published on this page with the revised date.
The policy applicable at the time of the relevant transaction or service may be considered when reviewing a request.
27. Contact Us
For refund, cancellation or payment-related questions, contact:
Techshaf Software Development Office
Trading as Techshaf
Address:
2nd Floor, Sri Siddaganga Complex
Ayyappa Swamy Temple Rd
Kushalnagar, Karnataka 571234
India
Email: info@techshaf.com
Phone: +91 94495 76172
Website: https://techshaf.com