Scope
This policy applies to cancellation and refund requests for Techshaf digital professional services, including a Google Maps Audit, unless the applicable order or written agreement states a more specific term. It does not apply to payment disputes that must be handled directly under a payment provider's process, although Techshaf will provide reasonable transaction information where appropriate.
How to Request Cancellation or a Refund
Send a request to info@techshaf.com with your name, order or payment reference if available, the service purchased, the date and amount of payment, and the reason for the request. Do not send card numbers, UPI credentials, passwords or other sensitive payment credentials by email.
Before Service Work Starts
A cancellation request received before service work starts will be reviewed against the applicable order and service offer. The exact eligibility threshold for a Google Maps Audit is a business decision still requiring approval; it should be stated clearly at checkout or in the order before launch. Until that rule is approved, requests will be reviewed individually and communicated clearly.
After Work Has Started
Once analysis, preparation or other service work has started, the amount refundable, if any, depends on the work completed, the applicable order and the law that applies. A digital professional service may not be capable of being returned in the same way as a physical product. The final treatment for an audit after work begins requires owner and legal approval before publication.
Completed or Delivered Services
Completed or digitally delivered work is generally treated according to the purchased scope and the applicable order. If a report or deliverable is materially missing from the confirmed scope, contact us promptly so we can review the issue. This policy does not exclude statutory or other rights that cannot lawfully be excluded.
Duplicate, Incorrect, Failed or Interrupted Payments
Duplicate payments, an incorrect amount charged due to a processing or checkout error, and payments taken for an order that was not created will be investigated using available transaction records. Failed or interrupted transactions may appear temporarily as a bank authorisation; the payment provider or bank controls when such an authorisation is released.
Review and Decision
We may ask for information needed to verify the request and match it to an order. We review requests fairly against the order, service status, records and applicable law. Approval or refusal will be communicated through an appropriate contact channel.
Approved Refunds
An approved refund will normally be sent to the original payment method where that is practical and permitted. Techshaf has not yet approved a fixed refund-processing timeline; the final timeline should be added before publication. Bank and payment-provider processing times may extend the time before funds appear.
Third-Party Costs and Abuse
Reasonable, disclosed third-party costs may be treated according to the applicable order and law. We may decline requests that are fraudulent, abusive, duplicated, unsupported or inconsistent with transaction records. This does not affect valid statutory rights or legitimate payment-error investigations.
Customer Rights
Nothing in this policy removes consumer or customer protections that apply by law. If you believe a charge is unauthorised, contact your payment provider promptly and contact Techshaf so the transaction can be investigated.
Contact
Questions about this policy can be sent to info@techshaf.com.