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Refund & Cancellation Policy

Last Updated: 20-09-2025

At TechShaf, we aim to provide high-quality IT services including website development, app development, digital marketing, and branding. Please read our Refund & Cancellation Policy carefully before availing of our services.


1. General Policy

  • Once a service is delivered, no refunds will be provided.

  • Cancellations or refund requests will only be considered before project commencement or in exceptional cases where TechShaf fails to deliver as per the agreed scope.

  • Advance payments or booking amounts are non-refundable.


2. Website Development

  • If a project is cancelled before development starts, only partial refunds (after deducting consultation or setup fees) may be issued.

  • Once design work, coding, or deployment has begun, no refund is possible.

  • After project delivery (website handover or launch), all payments are considered final and non-refundable.


3. App Development

  • Due to the complexity of app development, advance payments are non-refundable.

  • If a client cancels during development, charges for completed phases will be deducted, and any remaining balance may be refunded (if applicable).

  • After delivery of the app (including deployment on stores or handover of files), no refunds will be issued.


4. Digital Marketing Services

  • Payments for SEO, social media, Google Ads, or other digital marketing services are non-refundable once the campaign starts.

  • Marketing services are billed on a time, effort, and resource basis, hence results may vary.

  • Cancellations must be requested at least 7 days before the next billing cycle to avoid future charges.


5. Branding Services

  • Payments for logo design, graphic design, or branding services are non-refundable once initial concepts are delivered.

  • If a cancellation is requested before work begins, partial refunds may be considered.

  • After final delivery of branding materials, no refunds will be provided.


6. Delivery & Approval

  • Clients are responsible for reviewing deliverables during the project.

  • Once a project is marked as “delivered” or “approved” by the client, it will be deemed complete, and payments will be non-refundable.


7. Disputes

  • In case of disputes, both parties agree to attempt resolution through discussion before seeking legal remedies.

  • TechShaf’s decision on refund and cancellation matters will be considered final.


8. Policy Updates

  • TechShaf reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

  • The updated version will always be available on our website.

we believe in turning ideas into impactful digital experiences. Since our beginning, we’ve been driven by creativity, innovation, and the passion to help businesses grow in the digital world.

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