Service Delivery Policy

This Service Delivery Policy explains how services and digital deliverables are provided by Techshaf Software Development Office, trading as Techshaf.

Techshaf primarily provides digital, software, marketing, consulting, audit, design and professional services. In most cases, no physical product is shipped.

By purchasing or using a Techshaf service, you agree to the delivery terms described in this policy.

1. Business Information

Legal Name: Techshaf Software Development Office

Brand Name: Techshaf

Website: https://techshaf.com

Business Address:

2nd Floor, Sri Siddaganga Complex

Ayyappa Swamy Temple Rd

Kushalnagar, Karnataka 571234

India

Email: info@techshaf.com

Phone: +91 94495 76172

2. Nature of Our Services

Techshaf provides digital and professional services, including but not limited to:

Website development
Custom website development
WordPress development
Wix development
E-commerce development
Landing page development
Web application development
Custom software development
Mobile application development
UI/UX design
Branding
Graphic design
Search Engine Optimisation
Local SEO
Google Maps optimisation
Google Business Profile services
Google Maps audits
Website audits
SEO audits
Digital marketing
Google Ads
Meta Ads
Social media services
Marketing automation
Business automation
Software integrations
Technical consulting
Reports
Strategy documents
Other agreed digital services

3. No Physical Shipping

Unless specifically stated in a quotation, invoice, order confirmation or written agreement, Techshaf does not sell or ship physical products.

Most Techshaf services are delivered electronically or performed directly on customer-owned digital platforms.

Accordingly, traditional shipping charges, courier tracking and physical delivery do not generally apply.

4. Delivery Methods

Depending on the service purchased, Techshaf may deliver work through one or more of the following methods:

Email
Download links
PDF reports
Customer dashboards
Cloud storage
Shared folders
Website deployment
Live website URL
Software deployment
Source code repository
Design files
Project-management platforms
Google Business Profile
Advertising platforms
Analytics platforms
Hosting accounts
Domain accounts
Video meetings
Online demonstrations
Other mutually agreed digital methods

The exact delivery method may vary according to the project.

5. Order Confirmation

A service order may be considered confirmed when:

Full or partial payment is received
A quotation or proposal is accepted
The customer provides written confirmation
An online purchase is successfully completed
Techshaf confirms the order

After confirmation, Techshaf may request additional information before work starts.

6. Information Required Before Delivery

Some services cannot begin until the customer provides the required information or access.

This may include:

Business name
Contact information
Website URL
Domain access
Hosting access
Google Business Profile access
Advertising account access
Social media access
Branding assets
Logos
Images
Content
Product or service information
Technical requirements
Project brief
Approvals
Other information necessary for delivery

Delivery timelines may begin only after all required information has been received.

7. Estimated Delivery Timelines

Delivery timelines depend on the type, complexity and scope of the service.

Any timeline stated on the website, quotation, proposal, invoice or communication is an estimate unless expressly confirmed as a guaranteed deadline in writing.

Delivery may be affected by:

Project complexity
Customer response time
Scope changes
Approval delays
Content delays
Missing access
Third-party platforms
Technical issues
API availability
Hosting issues
Domain issues
Payment delays
Platform verification
External service providers

Techshaf will make reasonable efforts to deliver services within the agreed timeframe.

8. Google Maps Audit Delivery

Google Maps Audit services are digital services.

The delivery process may include:

Order and payment confirmation
Collection of required business information
Analysis of the Google Business Profile and related public information
Review of relevant Local SEO factors
Preparation of findings and recommendations
Generation of the audit report
Delivery of the final report

Audit reports may be delivered through:

Email
Secure link
PDF
Customer dashboard
Other agreed digital methods

Delivery time may vary depending on data availability and the complexity of the audit.

Once the report has been generated and delivered, the service is considered substantially fulfilled.

9. Website Audit and SEO Audit Delivery

Website audits and SEO audits may include:

Technical analysis
Content analysis
SEO review
Performance review
Local SEO review
Recommendations
Supporting evidence

Reports may be delivered as:

PDF documents
Online reports
Email summaries
Dashboard access
Other agreed digital formats

10. Website Development Delivery

Website projects may be delivered through:

Staging links
Preview environments
Live domain deployment
Source files
Source code repository access
Admin credentials
Hosting access
Final project handover

Delivery may occur in stages.

A typical website project may include:

Requirement collection
Planning
Design
Development
Content integration
Testing
Customer review
Revisions
Final approval
Deployment
Handover

The exact process depends on the agreed scope.

11. Software and Application Delivery

Custom software and application projects may be delivered through:

Development environments
Test builds
Staging systems
Production deployment
Source code repositories
Application packages
Documentation
Administrative access

Large projects may be delivered through milestones.

A milestone is considered delivered when the agreed work for that stage is made available for review or use.

12. UI/UX and Design Delivery

Design services may be delivered as:

Preview links
Image files
PDF files
Design source files
Exported assets
Prototypes
Brand guidelines
Other agreed formats

Final source files are provided only where included in the purchased package or agreed project scope.

13. SEO and Local SEO Delivery

SEO and Local SEO are ongoing professional services rather than one-time physical deliverables.

Delivery may include:

Website optimisation
Content optimisation
Google Business Profile optimisation
Local SEO work
Technical improvements
Reports
Recommendations
Citation work
Strategy implementation
Performance review

Monthly or periodic reports may be provided where included in the purchased plan.

14. Google Maps Optimisation Delivery

Google Maps or Google Business Profile optimisation may include work such as:

Profile optimisation
Category review
Business information updates
Service optimisation
Content recommendations
Local relevance improvements
Review strategy
Website alignment
Other agreed Local SEO work

Delivery occurs progressively as work is completed.

Search ranking changes are not considered a delivery requirement because ranking decisions are controlled by third-party platforms such as Google.

15. Advertising Service Delivery

Digital advertising services may include:

Campaign planning
Account setup
Campaign setup
Tracking setup
Creative preparation
Audience configuration
Campaign optimisation
Reporting
Consultation

Delivery is considered ongoing while the agreed campaign management period is active.

Advertising platform approval, ad delivery and performance are controlled partly by third-party platforms and cannot be guaranteed by Techshaf.

16. Branding and Creative Services

Branding and creative services may include:

Logo design
Brand identity
Social media creatives
Advertising creatives
Marketing assets
Other visual deliverables

Initial concepts may be delivered for review, followed by revisions according to the purchased package.

Final approved files will be delivered in the agreed formats.

17. Third-Party Services

Some services may rely on third-party platforms such as:

Google
Meta
Microsoft
Hosting providers
Domain registrars
Cloud providers
Payment gateways
Email providers
SaaS platforms
APIs
Software plugins
App stores

Techshaf cannot guarantee the delivery speed, uptime, approval process or availability of third-party services.

Any delay caused solely by a third-party provider may extend the overall delivery timeline.

18. Customer Review and Approval

For services involving custom work, customers may be asked to review deliverables before final completion.

Customers should provide feedback or approval within a reasonable period.

Delays in feedback may delay final delivery.

Where no response is received for an extended period, Techshaf may place the project on hold.

19. Revisions

Where revisions are included, Techshaf will provide revisions according to the purchased package or agreed scope.

Revisions must remain within the original scope.

Requests that materially change the original project may be treated as additional work and may require:

Additional fees
Revised timeline
Separate quotation

20. Delivery Confirmation

A service may be considered delivered when:

The final report is sent
A download link is provided
The website is deployed
Software is deployed
Source files are provided
Access is granted
The agreed work is completed on the relevant platform
The final deliverable is made available to the customer

Electronic delivery records may be used as proof of service delivery.

21. Proof of Delivery

Techshaf may maintain service-delivery records such as:

Emails
Order records
Project-management records
Audit reports
Deployment logs
Screenshots
Website URLs
Delivery links
Customer approvals
Communication records
Source repository activity
Platform activity

These records may be used to confirm that services were performed or delivered.

22. Delays Caused by the Customer

Techshaf is not responsible for delivery delays caused by the customer failing to provide:

Required information
Access credentials
Content
Images
Feedback
Approval
Payment
Technical details

The project timeline may be adjusted accordingly.

23. Project Hold

A project may be placed on hold if:

Required information is not received
Customer approval is pending
Payment is overdue
Necessary access is unavailable
The customer requests a pause
Third-party dependencies prevent progress

Work may resume once the relevant issue is resolved.

24. Changes in Scope

If the customer requests additional features, pages, services, integrations, designs or functionality beyond the original scope, Techshaf may:

Extend the delivery timeline
Charge additional fees
Provide a revised quotation
Create a separate project phase

25. Digital Delivery and Email Responsibility

Customers are responsible for providing a valid email address and accurate contact details.

Customers should also check:

Spam folders
Junk folders
Promotional folders
Email filters

Techshaf is not responsible for delays caused by incorrect customer contact information.

26. Failed Digital Delivery

If a digital delivery fails because of:

Invalid email address
Expired link
Customer-side technical issue
Access problem
Incorrect contact information

the customer should contact us at:

info@techshaf.com

We will make reasonable efforts to resend or restore access where appropriate.

27. Delivery of Third-Party Purchases

Where Techshaf assists with purchasing or configuring third-party services such as domains, hosting or licences, delivery is subject to the third-party provider's activation and processing times.

28. International Customers

Techshaf may provide services to customers outside India.

Because delivery is primarily digital, international customers receive services using the same electronic delivery methods unless otherwise agreed.

Any local taxes, regulations or customer-specific compliance requirements should be communicated to Techshaf before the service begins.

29. Service Completion

A project or service may be considered completed when:

The agreed deliverables are provided
Required deployment is completed
Final files are handed over
Agreed reports are delivered
The agreed service period has ended
The customer approves the final work

Minor support requests after completion do not necessarily mean that the original service remains incomplete.

30. Post-Delivery Support

Post-delivery support depends on the service purchased.

Support may include:

Bug fixes
Technical assistance
Handover support
Training
Minor corrections
Maintenance

Where ongoing support is not included in the original package, additional support may be chargeable.

31. Refunds and Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy.

Refund eligibility depends on factors such as:

Whether work has started
Work already completed
Digital delivery status
Third-party costs
Customisation already performed

32. Service Availability

Techshaf aims to provide reliable digital delivery, but continuous availability of websites, systems or third-party platforms cannot be guaranteed.

Temporary interruptions may occur due to:

Maintenance
Hosting issues
Internet failures
Cloud outages
API failures
Platform downtime
Security incidents
Other events outside reasonable control

33. Policy Updates

Techshaf may update this Service Delivery Policy from time to time to reflect changes in:

Services
Delivery methods
Technology
Payment processes
Third-party platforms
Business practices
Legal requirements

The latest version will be published on this page.

34. Contact Us

For questions regarding service delivery, order status or digital deliverables, contact:

Techshaf Software Development Office

Trading as Techshaf

Address: